When you find yourself in need of Computer Help Desk assistance and are unable to find your answers online, please contact the Computer Center Help Desk during our hours of service.

If you are calling us outside of our normal hours of service, or you receive no answer when calling, please leave a detailed message to include a telephone number to reach you during our normal hours of operation. A help desk technician will contact you as soon as possible.

The hours below reflect our normal hours of operation. During periods in which classes are not in session, the hours may be shortened. During such times, the shortened hours will be published as an announcement on the my.terra homepage, as well as within the Faculty and Student Portal announcement pages.

Monday - Thursday --- 9:00 a.m. - 5:00 p.m.

Monday - Thursday --- 6:00 p.m. - 9:00 p.m.

Friday --- Limited Service

419-559-2309

Room B308

You can contact us for assistance by sending an email to helpdesk@terra.edu NOTE:If you are on-campus, do not click this link. First login to your email account, then send a new message to this email address. Please be sure to include the following information:

IMPORTANT! Please do not send your password, student ID#, or any other confidential information in the email for security reasons.

In order to reset your password, you must telephone the Help Desk during our hours of service at 419-559-2309, or you may stop by room B308 and speak with a Help Desk technician. Make sure you have your Student ID# available when you call or visit.

You can obtain your Student ID by coming to Room B308 during our normal hours of service. You will need to present the following documents in order to have your ID taken: